Legal

Terms of Service

Last updated: 7 October 2026

These Terms of Service (“Terms”) apply to your use of the Elizart website, elizart.org, and to bookings and participation in services provided by Elizart (“we”, “us”, “our”).

By booking or participating in an Elizart session, you agree to these Terms.

1. About Elizart

Elizart provides holistic wellbeing and creative experiences, which may include:

• Art therapy-inspired creative sessions

• Yoga and chair yoga

• Meditation

• Sound healing

• Somatic and mindful movement

• Creative workshops

• Corporate wellbeing sessions

• Group wellbeing activities

• Kids parties

• Facepaint

• Bespoke wellbeing experiences and installations

Our sessions are intended to support relaxation, creativity, self-expression and general wellbeing.

Unless expressly stated otherwise, Elizart's services are not medical treatment, psychological treatment or a substitute for professional medical or mental health advice.

2. Bookings

Bookings may be made through our Website, by email, through a third-party booking system or through another agreed method.

A booking is considered confirmed once Elizart has accepted the booking and, where applicable, payment has been received.

For private, corporate or bespoke bookings, specific terms may be agreed separately in writing.

3. Payments

Prices will be displayed or communicated before you make a booking.

Payment may be required in advance or at another time agreed with Elizart.

For private or bespoke services, we may require a deposit to secure the booking.

All prices and payment arrangements will be confirmed at the time of booking.

4. Cancellations and refunds

Our cancellation and refund terms may vary depending on the type of service booked.

Unless different terms have been agreed in writing:

• Please provide as much notice as possible if you need to cancel.

• If a session is cancelled by Elizart, you will normally be offered an alternative date or a refund for any payment made for that session.

• Refunds for cancellations made by clients will be considered in accordance with the circumstances and any cancellation terms provided at the time of booking.

• Deposits for bespoke or private bookings may be non-refundable where this has been clearly stated before payment.

Nothing in these Terms affects your statutory rights under UK consumer law.

5. Changes to sessions

We reserve the right to change, postpone or cancel a session where reasonably necessary, including because of illness, safety concerns, venue issues, circumstances beyond our reasonable control or insufficient attendance.

Where possible, we will provide reasonable notice and offer an alternative arrangement or refund where appropriate.

6. Participation and safety

You are responsible for informing us before a session of any relevant requirements that may affect your ability to participate safely.

Our yoga, movement, meditation, sound and creative sessions are designed to be adaptable, but participation is voluntary.

You should work within your own physical and personal limits and stop participating if you feel unwell, uncomfortable or unsafe.

If you have a medical condition, injury, pregnancy or other concern that may affect your participation, you should seek appropriate professional advice before taking part.

7. No medical or therapeutic guarantee

Elizart's services are designed to promote general wellbeing, creativity, relaxation and self-expression.

We do not guarantee any particular physical, psychological, emotional or therapeutic outcome.

Our services should not be relied upon as a replacement for advice, diagnosis or treatment from a qualified healthcare professional.

8. Photography and filming

From time to time, photographs or videos may be taken during Elizart sessions or events.

We will seek appropriate permission before using identifiable photographs or videos of individuals for promotional or marketing purposes.

You may contact us if you have questions about photography or filming at a particular event.

9. Intellectual property

Unless otherwise stated, the Elizart name, branding, website content, written materials, artwork, graphics, photographs and other original materials created by or for Elizart belong to Elizart or the relevant rights holder.

You must not reproduce, distribute, modify or commercially use Elizart materials without permission.

Where you create artwork during an Elizart session, you generally retain ownership of your own creative work unless a different arrangement has been agreed.

10. Third-party websites and services

Our Website may contain links to or integrations with third-party websites and services.

We are not responsible for the content, security, availability or privacy practices of third-party websites or services.

You should review their own terms and privacy policies before using them.

11. Limitation of liability

We will take reasonable care in providing our services.

To the extent permitted by law, Elizart will not be responsible for loss or damage arising from circumstances outside our reasonable control or from a participant's failure to follow reasonable safety instructions.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

12. Events and venues

Where Elizart provides services at a third-party venue, participants may also be subject to that venue's own rules and safety requirements.

Participants are expected to follow reasonable instructions given by Elizart and the relevant venue.

13. Changes to these Terms

We may update these Terms from time to time.

The latest version will be published on this page and will apply to future bookings and use of the Website.

14. Governing law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any applicable consumer rights.

15. Contact

If you have any questions about these Terms or an Elizart booking, please contact us through elizart.org.

Privacy Policy

Last updated: 7 October 2026

Elizart (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit elizart.org, contact us, make a booking, attend one of our sessions or otherwise interact with Elizart.

Elizart provides holistic wellbeing services, which may include art therapy-inspired creative activities, yoga, meditation, sound healing, somatic practices and other wellbeing experiences.

1. Information we may collect

Depending on how you interact with us, we may collect:

• Your name

• Email address

• Telephone number

• Booking and appointment information

• Information you provide when making an enquiry

• Payment and transaction information where relevant

• Information relating to your preferences or requirements for a session

• Information you voluntarily provide about accessibility or participation needs

• Photographs or videos where you have given permission for these to be taken or used

• Information you provide when communicating with us through email, social media, our Website or other communication channels

Please avoid providing unnecessary sensitive or medical information through our general contact forms.

2. How we use your information

We may use your personal information to:

• Respond to enquiries

• Process and manage bookings

• Provide our services

• Communicate with you about your booking or session

• Process payments and issue invoices

• Understand and accommodate reasonable participation or accessibility requirements

• Improve our services and Website

• Maintain business records

• Send marketing communications where you have provided appropriate consent

• Meet legal, regulatory or accounting requirements

• Protect our business, clients and Website from fraud, misuse or security threats

We will only use your personal information where we have a lawful basis to do so under applicable data protection law.

3. Sensitive information

Some information you choose to provide to us may be considered “special category” personal data under UK data protection law, for example information relating to health.

We do not require you to provide medical information in order to use our Website.

Where you voluntarily provide information about a health condition, disability, accessibility requirement or other sensitive matter for the purpose of participating safely in a session, we will only use that information where appropriate and in accordance with applicable data protection law.

4. Payments

Where payments are made online, payment information may be processed by a third-party payment provider.

We do not generally store complete payment card details ourselves.

The relevant payment provider will process your payment information in accordance with its own privacy policy and terms.

5. Third-party services

We may use third-party providers to help us operate Elizart, including website hosting, booking systems, payment providers, email services, analytics providers and other business services.

These providers may process personal information on our behalf or independently in accordance with their own privacy policies.

Where appropriate, we take reasonable steps to ensure that third-party providers handle personal information securely and lawfully.

6. Marketing

We may occasionally send information about Elizart's services, workshops, classes or events where we have a lawful basis to do so.

Where consent is required, we will only send marketing communications where you have given consent.

You can unsubscribe from marketing communications at any time.

7. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting and administrative requirements.

Different types of information may be retained for different periods.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

8. Your rights

Under UK data protection law, you may have rights including:

• The right to request access to personal information we hold about you

• The right to ask us to correct inaccurate or incomplete information

• The right to request deletion of your information in certain circumstances

• The right to restrict certain processing

• The right to object to certain processing

• The right to withdraw consent where processing is based on consent

• The right to data portability in certain circumstances

To exercise your rights, please contact us using the contact details provided on elizart.org.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.

9. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

10. Children's privacy

Our services may sometimes be provided to children or young people as part of organised programmes, schools, care settings or other appropriate arrangements.

Where services involve children, we may require consent or involvement from a parent, guardian, school, organisation or other responsible adult as appropriate.

We do not knowingly collect personal information from children through the Website for purposes unrelated to providing our services.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, Website or legal requirements.

The latest version will always be published on this page.

12. Contact us

If you have questions about this Privacy Policy or how Elizart handles your personal information, please contact us through elizart.org.